Organization:
YWCA National Capital Area
Our Hospitality Program is a great first step to a variety of positions in customer service. Learn to provide excellent guest service and create memorable guest experiences.
Course Tracks under Hospitality:
Certified Guest Services Professional (CGSP): Learn the skills needed to provide excellent guest service and create memorable guest experiences.
Skills, Tasks, and Results Training (START): Learn how to perform key tasks in a hospitality environment. Also gain the soft skills needed to succeed in a front-line position at a lodging property.
WHAT IS A FRONT-LINE POSITION?
Front Desk Representative – meet and anticipates the needs of all guests at hotels, resorts, and other lodging facilities. Provides necessary services to ensure guest satisfaction.
Guest Room Attendant – responsible for keeping rooms at hotels, resorts, and other lodging facilities clean, safe, stocked and maintained.
Kitchen Cook – members of the food service team who prepare meals and ensure food service operates smoothly.
Maintenance – Perform routine repairs or cleaning of property, ensuring all quality standards are met.
Electives within the Hospitality Program:
Certified Restaurant Server: Learn the skills and knowledge needed to succeed as a food service professional in a dining facility.
Certified Breakfast Attendant: Learn the skills needed to succeed as a professional in a food service position at a lodging property
Application: The application is available online on the program website. You can also call for more information.
