Office of the D.C. Long-Term Care Ombudsman Program

Organization: AARP Legal Counsel for the Elderly

The Office of the D.C. Long-Term Care Ombudsman Program (DCLTCOP) is an important part of Legal Counsel for the Elderly. DCLTCOP is an advocate and resource for persons who reside in long-term care facilities such as nursing homes, assisted living and community residence facilities. The program also provides advocacy services to individuals receiving services through the Elder and Persons with Physical Disabilities (EPD) Medicaid Waiver. Ombudsmen help residents and their families understand and exercise their rights and effectively address concerns which impact their health, safety and quality of life. The program advocates for older adults and persons with disabilities at both the individual and systems levels by receiving, investigating and resolving complaints made by or on behalf of residents, promoting the development of resident and family councils, and informing governmental agencies, providers and the general public about issues and concerns impacting recipients of long-term care services and supports.

Ombudsman Services

Advocate for the rights of older persons and other persons receiving long-term care services in the District of Columbia;
Investigate and resolve complaints made by or on behalf of an older person or other persons receiving long-term care services;
Educate and empower residents to understand and exercise their rights
All confidential, resident-centered, and free of charge.
Home and Community-Based Services

As of Oct. 1, 2012, the ombudsman program expanded its scope of advocacy services to include District residents receiving home and community-based services in their private homes through the D.C. Medicaid Elderly and Persons with Physical Disabilities (EPD) Waiver.
Application: Call for information
Service Category: Legal
Service Eligibility: Seniors (55+)

601 E Street NW Washington, DC 20004
601 E St NW Washington DC 20049

(202) 434-2099, (202) 434-2120